Reservation Terms & Conditions

1. Service guarantee

We guarantee to provide the service you booked at the agreed time. While we attempt to accommodate last-minute requests, the original contract remains valid if changes cannot be fulfilled.

2. Insurance coverage

Full insurance covers our vehicles and passengers as required by law. However, we are not responsible for lost or damaged personal belongings, so passengers should arrange their own personal insurance beforehand.

3. Pickup location protocol

Passengers must remain at the pickup location if unable to contact the chauffeur, and must call +44 (0)207 459 4559 (UK) or the local dispatch number before leaving. Leaving without calling results in a full “No Show” charge, and evidence of the phone call may be required.

4. Smoking policy

Smoking is strictly prohibited in all company vehicles at all times.

5. Service denial

We reserve the right to deny service to anyone displaying inappropriate conduct, threats, or who appears intoxicated. No refunds apply in such cases.

6. Vehicle damage

Any damage to the vehicle, whether interior or exterior, resulting directly from passenger actions will be assessed at the company’s discretion, taking into account repair costs and loss of income.

7. Variable service charges

Charges may adjust based on changes to requirements, such as additional mileage or time, applied on completion or scheduled 14 days in advance. We reserve the right to apply charges in advance.

8. Cancellation policy

Cancellations within 24 hours of scheduled travel may require full payment. Changes made less than 6 business hours before pickup may incur charges. Business hours are 07:00–19:00 at the service location.

• Transfers: 100%
• Hourly bookings: minimum 50% of booked hours
• Minibus hire: less than 72 hours = 100%
• Italy — VIP Sedan: less than 72 hours = 100%; Luxury Minivan / Business Sedan: less than 24 hours = 100%

9. Waiting time allowances

45 minutes waiting time allowance for airport arrivals from the scheduled pickup time, and 15 minutes waiting time allowance for other locations.

10. Additional charges

Parking and zone charges apply at cost. Surcharges may apply for late-evening and early-morning pickups, public holidays and weekends.

11. Booker responsibility

The Booker is the person or organisation that secures the reservation and is responsible for settling the costs. Where a third-party card is used, financial responsibility rests with the Booker, who affirms they are authorised to use that payment method.

12. Currency and pricing

Confirmation figures are shown in local currency; final invoices are converted to Euros or GBP. Any quotes provided before booking are estimates only and are not legally binding.

13. Acceptance of terms

Continuing with the reservation and using the service provided constitutes acceptance of this Reservation Agreement. Your statutory rights remain unaffected.